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Customer Section
If you are a current customer, this section will help answer
some of the most common questions regarding your general policy information.
Click on your insurance company to access their
information. If you intend on actually contacting the company/agency,
please have your policy number ready.
Encompass Insurance (formerly CNA
Personal Insurance)
Hanover
Insurance Company (Citizen's)
Shelby Insurance Company
Progressive Insurance Company
Grange Insurance Company
Indiana Insurance Company (formerly CGU
Insurance)
Encompass (formerly CNA
Personal Insurance Company)
PO Box 16060
Reading, PA 19612-6060
Website: www.encompassinsurance.com
| Billing Status phone # |
1-800-343-2262 |
| 24 hour claim reporting |
1-800-588-7400 |
| Automated Status on existing claim (may need claim #) |
1-800-895-8539 |
Payment address (WITH PAYMENT STUB)
Be sure to include policy number on check |
PO Box 3586
Akron, OH 44309-3586 |
Payment address (WITHOUT PAYMENT STUB)
Be SURE to include policy number on check |
PO Box 660679
Dallas, TX 75266 |
If you need to overnight a payment:
NOTE: If your payment is already late, contact KZS (agent) for
approval on this. Sending your late payment without approval
could result in the cancellation of your policy. |
Encompass Insurance
8711 Freeport Parkway N.
ATTN: Laura Stott, Mail Station 4
Irving, TX 75063 |
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Hanover
Insurance Company (Citizen's Insurance Company)
645 W. Grand River Ave. HWB220
Howell, MI 48843
| Billing Status/Customer Service |
1-800-922-8427 |
| Claim Reporting |
1-800-628-0250 |
Payment Address
Be sure to put policy number on check |
PO Box 8016
Boston, MA 02266-8016 |
If you need to overnight a payment:
NOTE: If your payment is already late, contact KZS (agent) for
approval on this. Sending your late payment without approval
could result in the cancellation of your policy. |
Hanover Insurance c/o Boston Financial
Attn: Direct Bill
66 Brooks Drive
Braintree, MA 02184 |
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Shelby
Insurance Company (Anthem)
3760 River Run Drive
PO Box 43360
Birmingham, AL 35243
| Billing Status |
1-800-876-4725 |
| Claim Reporting |
1-800-444-3928 |
Payment Address
Be sure to put policy number on check |
PO Box 43360
Birmingham, AL 35243 |
Fax # for credit card payments
WITH PAYMENT STUB/BILL |
1-205-970-1182 |
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Progressive
Insurance Company
PO Box 6649
Cleveland, OH 44101-9871
Web Site: www.progressive.com
Progressive's Web Site is very user friendly and can give you 24 hour access to
your specific policy information.
| Billing Status |
1-800-999-8781 |
| Customer Service |
1-877-776-2436 |
| 24 Claims Reporting |
1-800-274-4499 |
| Installment Payment Address |
PO Box 0561
Carol Stream, IL 60132-0561 |
If you need to overnight a payment:
NOTE: If your payment is already late, contact KZS (agent) for
approval on this. Sending your late payment without approval
could result in the cancellation of your policy.
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6055 parkland Blvd.
Mayfield Heights, OH 44124 |
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Grange
Insurance Company
PO Box 1218
Columbus, OH 43216-1218
Web Site: www.grangeinsurance.com
| Billing/Payment Status |
1-800-425-1100 |
| To make a payment by credit card |
1-800-422-0550 x2369 |
Payment Address (WITHOUT STUB)
Be sure to include policy number on check |
PO Box 182657
Columbus, OH 43218-2657 |
| Payment Address (WITH PAYMENT STUB) |
PO Box 182479
Columbus, OH 43218-2479 |
| Claim Reporting |
1-800-445-3030 |
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Indiana Insurance Company
(formerly CGU Insurance)
1805 High Point Drive
Naperville, IL 60563-9392
Web Site: www.onebeacon.com
| Billing/Payment Status |
1-800-436-9600 #5 |
| Claim Reporting |
847-755-1351 (our agency) |
Payment Address
Be sure to include policy number on check |
PO Box 7902
Loveland, OH 45140 |
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